Team Lead Resident Maintenance Technician

Knapp Inc•Olive Branch, MS

About The Position

As a Resident Maintenance Technician Team Lead, you will be expected to provide industrial Electrical/Mechanical expertise and you will be part of a team that works to maximize equipment utilization and efficiency. The role will assist in the development and implementation of processes to maintain proper utilization and functionality. This position will focus on the application of knowledge of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred.) The successful candidate will work with the existing Maintenance Shift Supervisor, Resident Site Supervisor, and/or Site Maintenance Manager and will work within a team of experienced engineers. Be a team member providing first-class maintenance support to our customers; on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at our customer’s locations. The Resident Maintenance Technician Team Lead will be eager and determined to succeed, though safety conscious in all activities undertaken, and will own problems and see them through to successful completion. The Resident Maintenance Technician Team Lead may be required to respond to emergency calls. Weekend work may be required and will be structured to provide forward planning.

Requirements

Degree in Electrical and or Mechanical Engineering or equivalent work experience
3 - 8 years of verifiable progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
Verifiable experience providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems.
Strong problem-solving capabilities
Ability to provide talent that contribute a unique interpretation or analysis of our systems to our customers.
Process-oriented mentality
Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
Hands-on, team oriented and committed to improvement processes
Experience in reducing costs through processes and efficiencies
Strong verbal and written communication skills

Nice To Haves

Bilingual (English/Spanish) and or (English/German) preferred but not required
Extensive experience in equipment maintenance, modifications and design preferred
Network equipment interfaces, a plus

Responsibilities

Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provide assistance to the Customer Site in assigned area.
Respond to emergency calls at Customer sites
Safety conscious in all activities
Track and record any and all problems and see them through to a successful completion
In conjunction with the Customers on-site maintenance department, provide a first-class response to Customer, ensuring a first-time right policy
Provide emergency breakdown and specialized maintenance support
Set up and calibrate precision automation equipment
Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class service
Achieve performance in terms of expected output, speed of response, quality-of-repair, and standards of workmanship
Training of customer’s maintenance team, as required
Expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring quality communications with Customers
Ensure that reports are well-written and legible
Execution of site quality procedures, safety procedures, and any statutory procedures
Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress. Otherwise, provide that information to the Resident Business Manager.
Provide specialized maintenance service support for the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
Ensuring proper care and maintenance of the tools and equipment supplied
Provide flexibility and the best use-of-skills and capabilities
Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approval
Provide mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing, as needed
Working against a timeframe to complete reactive repairs
Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
Show hands-on ownership of issues to achieve a timely resolution
Interpret and work with electrical circuit diagrams
Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
Mechanical aptitude including reading assembly drawings
Operate hand tools, and disassemble and assemble parts onto equipment
Follow set up instructions, assembly drawings, and check lists
Attention to detail and exceptional follow-up skills
Excellent communication and customer service skills for both internal and external customers
Computer literate with basic Microsoft Office skills
Willing to learn and adapt to changing role requirements
Appreciation of cultural diversity
Performs other duties, as required

Benefits

Industry competitive compensation
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!
Profit Sharing
Paid Vacation & Holidays
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability, and volunteering