Resident Maintenance Manager

AMH • Charleston, SC

4d

About The Position

The Resident Maintenance Manager (RMM) is responsible for overseeing all occupied maintenance operations and related expense management within a district. This position supervises Field Maintenance Technicians and Resident Maintenance teams. The RMM leads the end-to-end occupied maintenance process from maintenance request intake and assessment through assignment, vendor scheduling, and resolution to ensure timely, efficient, and high-quality service delivery. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets to ensure maintenance work meets company standards for cost efficiency, quality, and timeliness.

Requirements

• High school diploma/GED required
• Minimum five (5) years of progressive operations or multi-unit leadership experience required
• Experience leading teams required
• Scheduling, dispatching, or resource allocation experience strongly preferred
• Valid driver's license and satisfactory driving record required
• Keen understanding of operations and/or property management, including the ability to assess operational strengths and weaknesses, recognize cost savings opportunities, and implement processes for improved efficiency, service, profitability, and growth
• Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment
• Technically savvy with the ability to leverage systems and tools effectively.
• Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making
• Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers
• Strong knowledge of Microsoft Office (Word, Excel, Outlook) required
• Solid planning, organizing, negotiating, and leadership/supervisory skills; ability to focus and align teams around initiatives and facilitate progressive change
• Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred
• Strong staffing, development, and appraisal skills
• Entrepreneurial spirit and willingness to take prudent risks
• Excellent verbal, written, and presentation skills
• Solid customer service, quality, and results orientation
• Ability to interact effectively at all levels and break down barriers across departments and diverse cultures
• Ability to be an effective member of and lead project teams
• Must be able to operate a motor vehicle
• Must be able to lift/carry: 50 pounds to waist height 50 pounds to shoulder height 20 pounds above the head

Nice To Haves

• Bachelor’s degree or technical training certification preferred
• Experience in a field-based or property management environment preferred
• Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred

Responsibilities

• Manages a team responsible for occupied maintenance operations and logistics.
• Accountable for hiring, onboarding, and training team members.
• Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
• Oversees cost-effective management of resources, KPIs and Financials of each asset.
• Ensures that the organizational systems, programs, policies and procedures are implemented as required; ensures that occupied maintenance activities are kept to company processes, goals, and strategy.
• Communicates objectives and provides oversight of metrics to guide the Maintenance Teams toward achieving desired outcomes.
• Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
• Oversees and assists in the preparation of purchase orders for turn cost approval by Director of Property Operations or Regional Vice President, as needed by amount.
• Adheres to and provides oversight of a quality control program to evaluate Resident Maintenance Team performance and ongoing training; serves as a quality control manager assisting scope of work and areas of operations; ensures that staff follows the Company Standards when replacing components in Company owned properties.
• Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance.
• Reviews bids, analyzes scopes of work, and identifies cost savings opportunities to ensure value of service and proper allocation of resources.
• Communicates vendor deficiencies to appropriate parties and ensures that all infractions are properly documented.
• Leads meetings aligned with seasonal and operational trends to proactively address business needs.
• Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conducts periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms to ensure cleanliness and proper inventory management.
• Supports semi-annual cycle counts of storage inventory.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED