Resident House Manager

RONALD MCDONALD HOUSE CHARITIES OF CENTRAL FLORIDA INC•Orlando, FL

10d•Onsite

About The Position

The primary responsibility of the Resident Manager is to help oversee the general operation, family services, and programs of the Ronald McDonald House in the evening and overnight. The Resident Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors. The Resident House Manager supports the mission, goals, and objectives of Ronald McDonald House Charities of Central Florida, Inc., as set forth by the Board of Directors.

Requirements

Bachelor’s degree is preferred, but not required
At least one year of non-profit management, hospitality management, or other customer service related experience
Experience with database programs ex. VolunteerHub, Family Registry; Proficient in Microsoft 365 products, virtual technology, file storage and management
Experience with creating a world-class hospitality based atmosphere for families, volunteers, and the community
Exemplary professionalism and diplomacy
A flexible, adaptable leader with a proven track record in managing staff and volunteer teams
Ability to work independently and also serve as a team player who can engage with others of varying backgrounds, ages, and experiences within and outside RMHCCF
Maintains a professional manner and good judgment when interacting with the Board of Directors, volunteers, staff, and the community
Possesses strong organizational skills, attention to detail, time-management, and excellent verbal and written communication skills
Ability to thrive in a creative, inventive, fast-paced environment, with people who are passionate about their work and mission
Represent the Charity in a professional and authentic manner
Flexibility to work evenings and weekends as needed
Valid Florida driver’s license and operable vehicle

Responsibilities

Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors
Live on-site at the Ronald McDonald House from Sunday thru Thursday to be on call for emergencies and help with after hour check-ins and lockouts
Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies, and safety/emergency incidents
Help manage vendor relationships upon arrival to the House
Maintain daily operations and assigned projects in the absence of Assistant and House Manager
Serve as a primary contact in the morning and evening for guest families from time of application to completion of stay
Ensure every family is treated with kindness, compassion, and equality
Respond attentively to any overnight emergencies, lockouts, or arranged check-ins
Provide a comfortable, stable, and clean environment in the House
Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365
Support organization’s Share-A-Meal opportunity through collaboration with the Volunteer Engagement Manager to lead communication, calendar management, tracking, scheduling, and hosting of meal groups
Assist with conducting the Meet and Greet general orientation for volunteers
Assist with the Keeping Families Close Tour experience through House preparation and hosting tour guests
Establish a rapport with volunteers including but not limited to In-House, Pet Therapy, Share-A-Meal, and group volunteers
Attend and engage monthly with quarterly Roundtable, House Team, Operations, and All-Teams Meetings
Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors