Resident Hearings Representative (34 hours week/Part-Time)

State of Oregon

13d•Hybrid

About The Position

Are you driven by advocacy, equity, and ensuring people’s rights are protected? Join the Residential Facilities Ombudsman (RFO) Program—a small, mission-focused team serving Oregonians with developmental disabilities and mental health conditions living in more than 3,300 licensed group and foster homes statewide. This part-time role offers meaningful work, flexibility, and the opportunity to uplift the voices of some of Oregon’s most vulnerable residents. As the RFO Resident Hearings Representative, you will advocate for residents during administrative hearings and ensure their rights are upheld. These hearings usually relate to a move out notice a service provider issued the resident. In this role, you will:

Requirements

Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations.
Three of the five years must be above the technical support level.
Experience must include working in an administrative hearing or contested case environment.
College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Nice To Haves

Experience preparing for, participating in, or supporting administrative hearings, including evidence review, case preparation, issue identification, and post-hearing documentation or follow-up.
Experience advocating for individuals with disabilities using culturally responsive, trauma-informed, and person-centered approaches.
Ability to interpret statutes, rules, and evidence; identify key legal and procedural issues; and make sound, well-reasoned recommendations.
Skill in gathering, organizing, and evaluating information from interviews, documents, and other sources to identify relevant facts.
Ability to explain complex information clearly and write logical, well-supported reports.
Ability to work respectfully with residents, families, providers, and state partners, maintaining professionalism in sensitive or challenging situations.
Ability to adjust approaches as situations change while maintaining focus on resident needs and exercising good judgment.

Responsibilities

Represent residents in administrative hearings and help them understand their options.
Review notices and case information for legal sufficiency.
Prepare hearing plans and case strategies aligned with each resident’s goals.
Analyze statutes, rules, and evidence related to complex DD, MH, and Medicaid issues.
Collaborate with RFO staff, state partners, and providers to support fair outcomes.

Benefits

Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Wellness Resources: Support for work-life balance, health, and overall well-being.
Career Development: Opportunities for professional growth and advancement.
Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.

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