Resident Experience Manager - Vista 99/ Mill Creek
About The Position
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections.
Requirements
- Residential or commercial property management, hospitality, or retail experience
- Customer service and sales experience
- High School diploma or equivalent
- Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
- Computer literacy and effective communication skills
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
Nice To Haves
- Managerial Experience
- College degree or coursework
Responsibilities
- Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty
- Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction
- Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience
- Maintaining high visibility by actively interacting with residents in common and amenity areas
- Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience
- Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction
- Managing and reporting resident insurance policy information to ensure compliance with lease agreements
Benefits
- Medical, dental, and vision care
- 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Paid Community Service Hours
- Leadership Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
