Resident Experience Manager - Vista 99/ Mill Creek

Equity Residential•San Jose, CA

6d•$69,078 - $84,428

About The Position

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. What You’ll Be Doing: As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections. Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience Maintaining high visibility by actively interacting with residents in common and amenity areas Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction Managing and reporting resident insurance policy information to ensure compliance with lease agreements

Requirements

Residential or commercial property management, hospitality, or retail experience
Customer service and sales experience
High School diploma or equivalent
Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
Computer literacy and effective communication skills
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Nice To Haves

Managerial Experience
College degree or coursework

Responsibilities

Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty
Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction
Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience
Maintaining high visibility by actively interacting with residents in common and amenity areas
Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience
Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction
Managing and reporting resident insurance policy information to ensure compliance with lease agreements
Accounting tasks
Property oversight in the absence of the General Manager
Management of resident insurance policies
Conducting community inspections