Resident Experience Director

QSL Management • Clemson, SC

14h • $50,000 - $55,000

About The Position

QSL Management is one of the fastest-growing senior living companies in the industry—and we’re just getting started. Our mission is to provide luxurious, resort-style homes where seniors can thrive in an environment centered around wellness, security, longevity, family, joy, and self-worth. We believe our team members deserve the same level of care and support. That’s why we foster a workplace where growth, purpose, and passion come together. If you lead with Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, you’ll fit right in. We’re looking for dedicated individuals with a heart for service—and right now, we’re searching for a talented, motivated Resident Experience Director to join our community at Barclay at Clemson - IL If you’re passionate about creating exceptional resident experiences and building meaningful relationships, we’d love to meet you. If you're ready to bring passion, purpose, and exceptional service to a place where your work truly matters, apply today. Your next great opportunity is waiting at QSLM

Requirements

• A caring heart and genuine passion for serving seniors
• College degree in a related field preferred
• At least 1 year of experience in an assisted living or senior living environment preferred
• Basic knowledge of sales and marketing in senior housing
• Strong customer service and relationship-building skills
• Excellent communication, presentation, and public speaking abilities
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and general computer systems
• Ability to maintain professionalism, confidentiality, and integrity in all interactions
• Flexibility to work a variety of schedules including evenings, weekends, and holidays as needed

Nice To Haves

• College degree in a related field preferred
• At least 1 year of experience in an assisted living or senior living environment preferred

Responsibilities

• Create a welcoming and supportive environment for residents and families by building strong relationships and addressing concerns with care and professionalism
• Serve as the primary point of contact for new residents after a deposit is received, assisting them through the move-in process and ensuring a smooth and positive transition into the community
• Support the Director of Sales with leasing functions including tours, documentation of inquiries, contract coordination, and assisting with the admissions process
• Coordinate and manage all aspects of the resident move-in process, including apartment readiness, move-in checklists, and collaboration with internal departments
• Maintain resident records and files, including important preferences, habits, and special dates to enhance personalized service
• Work closely with community departments to ensure apartments are prepared and residents receive a seamless transition into their new home
• Act as a liaison between residents, families, and departments to address concerns, resolve issues, and ensure satisfaction
• Provide concierge-style support by assisting residents with services such as transportation arrangements, postal services, and other personal requests
• Maintain positive relationships with referral sources, professionals, and organizations in the local community
• Assist with marketing initiatives including conducting community tours and supporting referral network development
• Participate in team meetings and collaborate with leadership to continuously improve resident satisfaction and community operations
• Support special projects, programs, and initiatives as directed by the Executive Director

Benefits

• Competitive pay
• Excellent benefits
• A warm, supportive work environment
• A meaningful career where your work directly improves the lives and experiences of our residents and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Director