Resident Experience Coordinator - Third Square Apartments
About The Position
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: Question Authority Walk the TalkShare KnowledgeListen, not just HearSee the Glass Half FullTake Educated RisksEnjoy the RideShare the SpotlightDo the Right ThingTest Your Limits We Care About Your Total Wellbeing: Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefitsFinancial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive CompensationCommunity Wellbeing: Paid Community Service HoursCareer Wellbeing: Leadership DevelopmentLearn more about our Total Wellbeing program here. What You'll Be Doing: As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.
Requirements
- High School diploma or equivalent
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Computer literacy and effective communication skills
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
Nice To Haves
- Customer service experience
Responsibilities
- Addressing resident inquiries promptly, ensuring satisfaction and loyalty
- Guiding new residents through the move-in preparation experience for a smooth transition
- Conducting follow-up within a week of move-in to address concerns
- Managing move out inspections and coordinating resident events
- Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
- Proactively suggesting improvements to enhance community operations
Benefits
- Medical, dental, and vision care
- 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- 401(k) Retirement Savings Plan
- Rent Discounts
- Competitive Compensation
- Paid Community Service Hours
- Leadership Development
- Employees are eligible for overtime pay and performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Real Estate
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
