Resident Experience Coordinator

LIVEbe•Lanham, MD

About The Position

Resident Experience Team schedule is Monday through Saturday 8am to 10pm and Sunday 10am to pm. Team members will rotate shifts to ensure all hours are covered. The essential function of the Resident Experience Coordinator is to create and maintain a positive experience for residents and guests. The Resident Experience Coordinator provides additional services/conveniences/reservations as needed for residents and addresses any needs/concerns in a professional and diligent manner ensuring superior customer satisfaction.

Requirements

The Resident Experience Coordinator must be able to meet the physical demands described herein are representative of those that must be met by every employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk, hear and use a sense of smell.
The employee is required to use visual, auditory and tactile senses.
The employee regularly stands and walks.
The Resident Experience Coordinator must be able to ascend or descend multiple flights of stairs and be present at locations where sidewalks or walkways are not provided.
Occasional travel may be required.

Responsibilities

Greet residents either by phone or in person in a professional, welcoming manner.
Oversee the package delivery system
Prepare and display beverage and snack options for guests in the lobby
Respond to resident inquires within 48 hours of 1st contact.
Resolve resident issues utilizing creative problem-solving skills to ensure resident satisfaction and involving the Resident Relations Community Director and Maintenance Supervisor as needed.
Communicate daily with the Maintenance Supervisor and/or Resident Relations Director to ensure maintenance requests are processed in a timely fashion.
Document maintenance requests made by residents, assigning to the maintenance staff, as requested by Maintenance Supervisor and/or Resident Relations Director.
Issue resident keys to contractors and maintain key log.
Coordinate extermination requests, send out date of treatment letters and manage extermination log.
Establish and maintain a partnership between The Remy and local businesses to provide Remy residents with exclusive pricing and/or servicing.
Make follow-up calls or send emails to residents to ensure quality control and resident satisfaction, to include new move-ins, completed service requests, and any additional on-site services requested by Supervisor.
At the request of Maintenance Supervisor or Resident Relations Director contact and engage contractors for in-unit work for occupied and turnover units.
Coordinate all move ins and move outs to ensure the loading zone and freight elevator is available at the time requested by the resident
Audit and order office supplies and property refreshments weekly within the allotted budget
Assist residents with amenity reservations and manage the amenity calendar
Document lease violations, once approved by Resident Relations Director/Sr. Community Director
Assist with Entrata entries, which may include entering rent payments, entering maintenance tickets, update resident profiles as needed, completing reports, etc.
Promote Fair Housing standards and Equal Housing Opportunity requirements.
Open, stamp, and distribute mail, as requested.
Immediately notify maintenance of an emergency situation.
Other duties as assigned.