Resident Experience Coordinator

Whitecap Management LLC•Bloomington, MN

1d•$25 - $30

About The Position

The Resident Experience Coordinator is the heart of our portfolio. This role is responsible for designing, communicating, executing, and continuously improving resident-focused programs, events, and experiences that foster connection, elevate daily living, and inspire residents to renew their lease year after year. The ideal candidate is creative, hospitality-minded, highly organized, and passionate about delivering exceptional service in a high-end residential environment.

Requirements

A natural connector who enjoys bringing people together
Someone who anticipates resident needs and goes above and beyond
A brand ambassador who understands that a community is about the experience, not just amenities
3+ years of experience in hospitality, property management, event planning, marketing, or customer experience (luxury or lifestyle brands preferred)
Strong organizational and project management skills
Exceptional interpersonal and communication abilities
Creative mindset with an eye for detail and elevated presentation
Comfortable working evenings and weekends to support events
Proficient in Microsoft Office and Yardi systems (preferred)

Nice To Haves

Proficient in Microsoft Office and Yardi systems (preferred)

Responsibilities

Develop, plan, and execute a year-round calendar of resident events, programs, and experiences aligned with the portfolio’s brand
Create experiences that promote community, lifestyle enrichment, and a strong sense of belonging
Collaborate with local vendors, businesses, and partners to curate unique, high-quality events and perks
Ensure events are well-attended, well-executed, and reflective of resident interests and demographics
Serve as a key driver of resident satisfaction and lease renewals through proactive and frequent engagement
Build strong relationships with residents and maintain a visible, welcoming presence at portfolio sites
Gather resident feedback through surveys, conversations, and event participation, and use insights to refine programming
Partner with site teams to support renewal strategies and resident retention goals
Uphold and enhance the property’s luxury brand through thoughtful experiences and attention to detail
Coordinate amenity activations and ensure common areas feel vibrant, inviting, and well-utilized
Assist with onboarding new residents by introducing them to community offerings and events
Manage event budgets, scheduling, logistics, and vendor coordination
Track participation, engagement metrics, and ROI related to resident programming
Support marketing efforts by contributing content for social media and property communications
Work closely with property management, leasing, maintenance and caretaking teams to ensure a seamless, elevated resident experience

Benefits

Competitive Pay- earn monthly renewal bonuses and quarterly bonuses in addition to your hourly rate
Paid Time Off
Comprehensive Health Plans- health, dental, vision, flex spending accounts, HSA with employer contribution
Life, AD&D, STD & LTD- Employer paid Life and AD&D insurance, options to purchase voluntary life for yourself and your family, additional AD&D options. Company paid short-term and long-term disability
401(K)- 4% company match, immediately vested in company match
Family Leave- Paid Parental & Family Leave for new parents
Learning & Development- Tuition Reimbursement program
Doran Investors Program- Unique opportunity to own shares of properties developed by Doran
Company Paid Holidays- 9 a year
Employee Assistance Programs
Social Wellbeing Events