Resident Engineer / System Administrator (Onsite - Jefferson County, MO), Services
About The Position
Hexagon is seeking a Resident Engineer to provide on-site and on-going administration and maintenance services to our client in Jefferson County, MO. This position will be working at the customer site 5 days a week alongside the customer's IT and Communications Center staff, focused on the Hexagon Public Safety Dispatch and Mobile system. Responsibilities include: Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation and configuration Database Maintenance, data loading, backup and purging General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates. Participation in upgrades, maintenance releases and service packs is expected. Will also have a role in Map/GIS as it relates to the Hexagon Public Safety software. Assisting customer network and IT staff in supplying initial technical support to end-users Coordinate with Hexagon Support Analysts when resolving system and software issues. Some user interface configuration work and modification will be required but no actual software programming. Issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center. Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required. Actual end-user training is not within scope of this position.
Requirements
- 2 or more years of hands-on general system / network knowledge as an administrator or engineer
- Willingness to learn new client-server applications
- Ability to work on-site 5 days per week during normal business hours with extend hours as needed
- Degree desired but not required, experience in Public Safety or related field preferred
- Strong interpersonal and communication skills with proven ability to work both within a team and independently
- Must be able to pass and maintain favorable background check(s) and drug screen check(s)
Nice To Haves
- Degree desired but not required, experience in Public Safety or related field preferred
Responsibilities
- Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation and configuration
- Database Maintenance, data loading, backup and purging
- General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates.
- Participation in upgrades, maintenance releases and service packs is expected.
- Will also have a role in Map/GIS as it relates to the Hexagon Public Safety software.
- Assisting customer network and IT staff in supplying initial technical support to end-users
- Coordinate with Hexagon Support Analysts when resolving system and software issues. Some user interface configuration work and modification will be required but no actual software programming.
- Issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center.
- Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required. Actual end-user training is not within scope of this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
