Resident Coordinator

Cardinal Group Career • Slippery Rock, PA

1d

About The Position

The Resident Coordinator will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The incumbent strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

Requirements

• 1-2 years of customer service and sales experience.
• Strong communication skills.
• High-energy and enjoys a fast pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people — warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by: o Warmly greeting prospective clients o Answering incoming leasing calls o Determining needs and preferences o Professionally presenting the community and apartment homes o Utilizing feature/benefit selling o Closing the sale o Following up o Using “Gotta Says”
• Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Be an expert on current market conditions and trends, by shopping competition and attending Cardinal trainings.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees