Resident Coordinator

Urby•Newark, NJ

12d•$22

About The Position

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction. Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development. Hourly rate: $22/hr

Requirements

Strong interpersonal and communication skills
Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone
Ability to problem solve and think on your feet
Guest-service oriented; prior work experience in guest services, front desk, or related professional area
Adherence to uniform, grooming and personal hygiene standards and expectations
Frequently standing up behind the desk and in lobby area
Carrying or lifting items weighing up to 30 pounds
Ability to operate various property management and operating systems

Responsibilities

Hospitality
Welcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way.
Oversee the lobby + café areas to ensure brand standards are consistently being met
Rearrange books/game pieces when they are moved
Wipe down tables + remove garbage left over from guests a
Adjust/fluff chairs, pillows, etc.
Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.
Resident Engagement
Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.
Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!).
Assist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary.
Ensure emergency maintenance protocols are observed when applicable.
Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.
Coordinate incoming residents on day of move-in
Direct and set up elevator for movers
Complete move-in inspections
Assist with new resident orientation
Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.
Packages + Deliveries
Assist delivery vendors to load and unload packages onto/from delivery vehicles.
Sign for, scan, log, sort, and store incoming packages – organization is key!
Notify residents for packages when they are ready for pickup
Assist with garage parking management
Reprogramming garage access cards
Updating resident vehicle information
Assist with garage and system audits
Communication
Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team.
Always ensure privacy and confidentiality for all residents.
Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction.
Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.
Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.
Communicate feedback and ideas with the property management team to keep improving resident experience.