Resident Coordination Intern

Cardinal Group Career•Philadelphia, PA

18h•Onsite

About The Position

As a Resident Coordination Intern, you must have the ability to deliver high-quality customer service and dedication to our residents. Incumbents must possess the skills to cooperate and collaborate as a team. The incumbent strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

Requirements

High school diploma or equivalent.
Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
Must have completed a minimum of one year at the enrolled accredited college or university.
Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
Must be a current or future leaseholder of community.
Must live on designated community floor, per community guidelines, as assigned by Community Manager.
Able to lift up to 40 lbs.
Must have a valid driver’s license.
Available to be scheduled for work approximately 20 hours per week.
Available evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Responsibilities

Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
Administrative Front Desk tasks and duties.
Participate in Cardinal Way of Leasing (CWoL) training as required.
Utilize the Cardinal Way of Leasing by:
Warmly greeting prospective clients
Answering incoming leasing calls
Determining needs and preferences
Professionally presenting the community and apartment homes
Utilizing feature/benefit selling
Closing the sale
Following up
Complete all lease applications and lease file paperwork.
Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
Be an expert on current market conditions and trends, by shopping competition and attending Cardinal trainings.
Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with various additional community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
“On-call” responsibilities (lock-outs, nightly rounds, etc.)
Required to work evenings and weekends