Resident Care Specialist

Morada Senior Living•Dallas, TX

1d•Onsite

About The Position

Morada Senior Living is hiring a Resident Care Specialist to help support its communities in Texas and Oklahoma. Morada Senior Living manages a strong and growing network of care and lifestyle-focused Independent Living, Assisted Living, Memory Care, and Skilled Nursing communities. The company fosters a culture of purpose, respect, and continuous learning, and has earned Great Place to Work® certifications. The Resident Care Specialist will be responsible for general knowledge of clinical practice and operational procedures, executing programs, and performing proficiently in all nursing competency areas within the scope of practice in assisted living and memory care settings. This role involves identifying high-risk resident concerns, implementing appropriate response measures, providing education and training to the clinical department, and monitoring system effectiveness. The specialist will also provide on-site and virtual support during company acquisitions. Key responsibilities include guiding resident care policies and procedures in accordance with regulations, tracking regulatory outcomes, collaborating on compliance, participating in clinical risk management, and serving as a champion for infection control and prevention programs. The role also involves reviewing incidents, managing infectious illnesses, monitoring quality trends, developing corrective action plans, overseeing resident pre-admission and level of care assessments, investigating complaints, and monitoring resident rights compliance. The Resident Care Specialist participates in interdisciplinary teams, the interview and selection process for community clinical positions, and assists with onboarding and development. They will also monitor training compliance, collaborate with operational leaders on budgets and occupancy targets, and participate in the annual budget process. Frequent travel is required for this position.

Requirements

Registered Nurse or Licensed Practical Nurse in good standing, licensed by the states in which you are assigned
3 or more years senior living experience in a leadership role
Experience in multi-state support
Ability to communicate effectively speaking the primary language of the residents
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Proficiency in computer skills, Microsoft Office, and ability to learn new applications
Must demonstrate an interest in working with an ageing adult population
Interacts with guests, residents, and staff in a courteous and friendly manner
Responds promptly to resident needs
Supports organization's goals and values
Balances team and individual responsibilities
Ability to manage multiple priorities
Ability to delegate assignments
Competent in organizational and time management skills
Demonstrates good judgment, problem solving and decision-making skills
Ability to work flexible schedule
Frequent travel is required

Nice To Haves

Registered Nurse preferred
Experience as a Director of Health and Wellness in Assisted Senior Living
BLS Certification

Responsibilities

General Knowledge of clinical practice and operational procedures as well as laws, regulations, and guidelines governing functions in assisted living and memory care setting.
Executes the programs, goals, objectives, policies, and procedures of the department and provides analytical data on key performance metrics.
Ability to perform proficiently in all nursing competency areas in assisted living and memory care setting, within scope of practice, including but not limited to direct resident care, family support, resident rights, and safety.
Ability to identify high-risk resident concerns and implement timely and appropriate response measures.
Ability to provide education and training to clinical department under the direction and collaboration with the Divisional Vice President of Resident Care and the National Director of Clinical Education.
Knowledge and support of policies and practices developed by the company.
Monitor the effectiveness of systems across the clinical department and make changes as appropriate.
May provide on-site and virtual support during company acquisitions.
Guides the practice of resident care policies and procedures in accordance with all applicable laws, regulations, and organizational standards at the community level.
Knowledge of new or changing regulatory requirements and implements changes as needed at the community level.
Tracks regulatory outcomes, identifies trends, and provides guidance to the clinical department team members in the development and execution of corrective action or performance improvement plans.
Collaborates with the legal and compliance departments on regulatory requirements and plans of correction.
Participates in review of incidents, accidents, and clinical risk scenarios at the community level to safeguard residents and mitigate liability and risk.
Guides timely entry of incidents and accidents in software programs and ensures a thorough investigation is completed at the community level.
Serves as a champion and key educator for our infection control and prevention program.
Guides clinical department team members with the management of infectious illnesses and communicable disease outbreaks.
Guides appropriate notification and involvement of the local and/or state public health departments as required.
Monitors and reviews key performance indicator data to identify quality trends.
Develops and implements corrective action plans with the Executive Director.
Provides guidance and supervision of the overall operation of the resident care department of the community.
Adherence of the resident pre-admission assessment process and the clinical denial process.
Reviews of prospective and existing residents as needed.
Reviews of 8# potential move-outs as needed.
Monitor and evaluate level of care assessments for timely completion, accuracy, and compliance with applicable laws, regulations, and organizational.
Reviews and investigates resident/family/responsible party complaints as needed.
Monitors compliance with resident rights policies and works to resolve grievances as needed.
Participates in an interdisciplinary team effort concerning the clinical needs of the community.
Participates in the interview and selection process for community clinical positions.
Assists with the onboarding, orientation, and ongoing development of these positions under the direction and collaboration with the National Director of Clinical Education.
Takes initiative in developing nursing leadership skills, clinical skills, and competencies through continuing education and participation in senior living organizations.
Completes company required training and education as assigned.
Monitors training compliance for the clinical department.
Collaborates with community operational leaders and other disciplines to develop and monitor staffing and labor budgets, nursing supply budgets, and community occupancy targets.
Participates in the annual budget process as assigned.
Serves as a champion of company culture.
Performs other duties as assigned.
Conducts routine and episodic quality rounds and compliance audits at the community.
Creates and executes action to minimize liability and risks as a result of the compliance review findings.
Provides guidance and supervision to the community clinical team members.
Supports other team members to assure delivery of consistently high-quality person-centered care to residents.
Fulfills supervisory responsibilities with consistent, safe, and effective nursing practice in accordance with all applicable laws, regulations, and organizational standards.