Resident Assistant (Student Position at Queens College)

Capstone on Campus Management LLC • New York, NY

43d • Onsite

About The Position

A Resident Assistant is responsible for positively fostering a high-quality living and learning experience for residents. The Resident Assistant will complement a student’s academic goals and personal growth by serving as a positive role model and resource.

Requirements

• High school diploma.
• Current student at Queen College and maintain full-time enrollment.
• Sophomore class standing prior to commencement of RA term.
• Good standing with Queens College and the Summit Apartments (i.e. no judicial probation, outstanding financial obligations, etc.)
• Maintain cumulative GPA of 2.5 prior to and during RA term.
• Sophomore class standing prior to commencement of RA term.
• Availability for the entire academic year (BOTH Fall and Spring semesters).
• Demonstrate proficiency in verbal communication and possess strong customer service skills.
• Must have troubleshooting and diagnostic skills; and a willingness to learn.

Responsibilities

• Must be able to attend weekly staff meeting.
• Report for staff training approximately two weeks prior to Opening Day for the Fall semester, three to five days prior to the start of the Spring semester
• Maintain confidentiality. Informing your supervisor is not a breach of confidentiality and RAs are expected to keep their supervisors apprised of any potential problem.
• Perform administrative duties such as incident reports, occupancy reports, damage billing, surveys, and reporting of maintenance issues.
• Participate in RA selection, training, Open House, and other events as assigned
• Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meetings with the supervisor and weekly staff meetings.
• Be familiar with The Summit Rules and Regulations, Queens College and CUNY guidelines and policies and the Resident Assistant Manual.
• Provide appropriate levels of response and assistance.
• Interpret and enforce college and The Summit regulations and policies.
• Implement building-wide emergency response procedures.
• Complete and submit Incident Reports immediately following an incident.
• Respond to situations needing attention.
• Observe residents to identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately and report, as needed.
• Identify your residents and know where they live within the first three weeks of the semester and be prepared for assessment of this information.
• Engage with residents intentionally through door knocks and other forms of approach.
• Notify supervisor of roommate conflicts immediately and assist with roommate mediations/living agreements.
• Be available to residents and maintain a high level of visibility in the buildings.
• Encourage residents to take responsibility for incidents and events in the community.
• Maintain a positive floor community through open communication and programming.
• Identify and offer assistance to residents and colleagues on personal, academic, wellness, or other issues.
• Respond to and report behavior that is inappropriate, discriminatory, or harassing in nature (racial, ethnic, religious, ability, gender, and/or sexual identity).
• Coordinate and complete at least four (4) All-hall Programs per semester based on residential programming model.
• Coordinate and complete at least four (4) Community Builders per semester.
• Attend and support 3 fellow RA programs per semester.
• Attend and support Resident Appreciation events as scheduled.
• Attend and support Campus-wide, Largescale, and Campus Partner events as scheduled or assigned.
• Complete Intentional Interaction requirements as assigned.
• Complete 2 bulletin boards per semester, 1 must be educational.
• Complete 1 set of door tags per semester.
• Encourage and involve residents to assist with the development and implementation of programs.
• Complete and submit a Program Proposals by given deadline.
• Evaluate and complete Program Evaluation within 24 hours of program completion.
• Use on-line community groups in a befitting way to be a positive role model and student leader.
• Serve on RA duty rotation and assume duty responsibility on varying days including weekdays, weekends and evenings (requires walking around and through building (including MCR) and holding/responding to a duty cell phone during shift, overnight, and while phone is in possession).
• Duty responsibility: the RA is in their area from 5:00 p.m. until 9:00 a.m. Sunday through Thursday and 5:00 p.m. until 5:00 p.m. the following day Friday and Saturday.
• Staff coverage and duty will be required during academic calendar break periods (holidays and extended time). Schedule will be determined by the staff.
• Must be available to work 3 duty days a week for scheduling purposes (Sunday – Thursday)
• Use duty cell phone in professional manner and for business purposes only.
• Pick-up and return duty equipment at assigned times.
• Assist with room condition reports prior to Move-In and after Move-Out (end of semester and during).
• Follow up and encourage residents to complete Room Condition Reports following Check-In.
• Assist with all openings and closings of the building.
• Conduct health, safety and maintenance inspections as scheduled and follow-up accordingly.
• Report maintenance concerns for your floor and the building in a timely manner.
• Complete other facility management responsibilities as assigned.

Benefits

• Resident Assistants (RAs) receive a single efficiency apartment (valued at $11,520.00 per semester), early class registration for both fall and spring semesters, and 4 hours of work per week at a rate of $17.00 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED