Resident And Family Liaison

Shell Point Retirement Community•Fort Myers, FL

19d

About The Position

We are seeking a compassionate and organized Resident Family Liaison to support residents and their families during their transition into our skilled nursing facility. This role serves as a primary point of contact during the first two to three weeks following admission, offering guidance, reassurance, and clear communication between families and care teams. Responsibilities include welcoming new residents within 16 hours of admission, providing orientation to rooms and services, distributing welcome materials, addressing questions and concerns, facilitating communication, gathering necessary documentation (insurance, advance directives, vaccination records), and documenting interactions in the resident EMR. The ideal candidate has excellent interpersonal and organizational skills, proficiency in Microsoft Office, the ability to learn healthcare software systems, and prior experience in a skilled nursing or assisted living setting. What You’re Looking For… One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,100 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country. We believe, as our residents and employees do, that Shell Point is a truly unique place and may represent the smartest choice you can make for your future. Employees mean everything to us which is why we strive to provide a total compensation package that is so much more than just a paycheck. In addition to pay, total compensation includes health and wellness plans, rewards and incentives, perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. We recognize that our continued and unparalleled success as one of the largest life care communities in the country is thanks to our team of dedicated, compassionate, and talented employees who choose to make Shell Point their second home. Our commitment is to offering them a great work environment with competitive pay, great benefits and perks.

Requirements

excellent interpersonal and organizational skills
proficiency in Microsoft Office
the ability to learn healthcare software systems
prior experience in a skilled nursing or assisted living setting

Responsibilities

welcoming new residents within 16 hours of admission
providing orientation to rooms and services
distributing welcome materials
addressing questions and concerns
facilitating communication
gathering necessary documentation (insurance, advance directives, vaccination records)
documenting interactions in the resident EMR