Resident Accounts Manager

ODUrent • Norfolk, VA

191d

About The Position

We are seeking a detail-oriented and proactive Resident Accounts Manager to oversee all aspects of resident financial accounts, from rent collection and late notice processing to court filings and eviction coordination. This position is essential to the success of our leasing and customer service teams and ensures financial accuracy and legal compliance across our rental portfolio.

Requirements

• 2+ years of property management or collections experience preferred
• Strong understanding of rental ledgers, legal notices, and the eviction process
• Proficiency with property management software (e.g., Buildium)
• Excellent organizational and time management skills
• Comfortable working with legal documents and court systems
• Ability to handle difficult situations with professionalism and clarity

Responsibilities

• Resident Ledger Management
• Maintain and audit resident ledgers in Buildium or relevant property management software
• Post payments, charges, fees, and adjustments accurately
• Reconcile account discrepancies and assist with payment plans when applicable
• Delinquency & Late Process Oversight
• Monitor daily/weekly delinquency reports
• Generate and distribute late notices, 5-day notices, and pay-or-quit notices
• Collaborate with the Collections Manager and Leasing team to communicate with past-due residents
• Unlawful Detainers & Evictions
• Prepare and file unlawful detainer (UD) paperwork
• Coordinate with legal counsel and courts for filings, court dates, and judgments
• Schedule and attend court hearings as needed
• Manage writs of possession and coordinate with maintenance for unit takeback
• Track legal timelines and fees associated with each eviction
• Communication & Coordination
• Act as the primary liaison between our office, legal contacts, and residents during the collections and eviction process
• Collaborate closely with the Director of Operations, Customer Service, and Leasing teams
• Reporting & Compliance
• Maintain records of all notices, filings, and legal outcomes
• Generate regular reports on delinquency, court outcomes, and payment recoveries
• Ensure all notices and processes comply with state/local laws and company policy

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Bonus based on performance
• Company parties
• Opportunity for advancement
• Parental leave
• Tuition assistance
• Vision insurance
• Small team environment where your voice matters
• Opportunity to make a direct impact
• Stable and growing company with strong leadership
• Supportive culture that values communication and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed