Resident Accounts Manager

Peakmade Real Estate

120d • Remote

About The Position

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident support through customer care and reputation management.

Requirements

• Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
• Proficient in Entrata
• Proficient in Microsoft Office Suite of Applications
• Communication skills that foster an environment of connection and belonging, teamwork and productivity
• Ability to create a respectful sense of urgency with rent collections
• Impeccable attention to detail and strong organization skills
• Experience in collecting delinquent rent and post move out charges
• Excellent written and verbal communication skills, including grammar and punctuation
• Above average negotiating skills
• Ability to handle customer issues to completion
• A high school diploma or equivalent

Responsibilities

• Collecting and posting rent in a timely manner according to state and local requirements for each property
• Execute collections strategies to keep delinquency below 1%
• Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tool to assist with resident communication and collections
• Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available
• Manage Leap program
• Complete pre-close and AME checklists
• Post all charges for quarterly inspections and move-out
• Complete timely Final Move Out statements and quarterly notices
• Manage in house collections, including use of an Artificial Intelligence (AI) tool to assist with prior resident communication and collections
• Work closely with collections agency(s)
• Participate in recurring meetings with Regional and Property Managers, as needed to communicate financial performance of each property in portfolio
• Handle customer care issues and resolve in a timely and respectful manner
• Provide timely responses to online reviews and inquiries

Benefits

• Paid Parental Leave + one free year of free diapers
• 15 Days of PTO + 2 additional 'Me Days'
• 401(k) Match
• Wellness initiatives, healthy team competitions and virtual yoga classes through Peak's LiveWell program
• Onsite mentorship program
• Leadership training
• Additional rewards and recognition
• 10 Year 'Peakiversary' Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED