Resident Account Assistant

Merakey•Tinton Falls, NJ

37d•Onsite

About The Position

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey/Community Solutions Alliance, we put our heart and soul into everything we do. We are seeking an Administrative Assistant to join our team. Location: Tinton Falls, NJ Work Hours: 8:30am-4:30pm M-F The Administrative Assistant provides essential administrative support to ensure the smooth processing of incoming referrals, ensuring accurate record keeping and upholding confidentiality standards. This position works in conjunction with the Office Operations Specialist as a welcoming first point of contact for consumers and families, community partners (In-person, phone, email). The AA provides direct administrative support to Directors and Office Operations Specialist.

Requirements

Associate's Degree Preferred
High School diploma plus 2 years of related office experience required.
Valid Driver's License required

Nice To Haves

Spanish speaking a plus!

Responsibilities

Referral Processing & Management:
Receive, track, and process incoming referrals via email, mail, AWARE system, from DVRS, (Pre-ETS Employment First, and Benefits Counseling programs.)
Verify and track completeness and accuracy of referral documentation (e.g., referral, consents, assessments, IEPs/504 plans for pre-ETS)
Assist Director in acknowledging receipt of referrals promptly to referral sources.
Maintain a secure, organized, and up-to-date electronic referral tracking system in teams and process in SETWorks. Ensuring compliance with HIPAA, state/fedural regulations and agency policies.
Identify and resolve missing information or discrepancies in referrals proactively.
Communicate with Director and Program Coordinators regarding referral issues.
Complete billable logs in SETWorks for referral processing.
Communication:
Process incoming and outgoing mail.
Post Office runs.
Answer phones, direct calls, and take messages.
Welcome visitors to the office.
Develop flyers and digital graphics in Canva for Program announcements and activities (e.g., new DVRS workshops, Pre-ETS & NJCIE Benefits, Counseling sessions, agency events (job fairs, open houses, training seminars) and Community outreach initiatives.
Develop and distribute regular Constant Contact updates/newsletters/bulletins designed for specific stakeholder groups.
Compliance Support (Assists Operation Support Specialist)
Staff Certification tracking: Review and maintain staff training and certifications (e.g., Boggs, CDS, CPR)
Assist in ensuring employee evaluations are up to date (tracking due dates, reminders, filing
Assist with DDD (Division of Developmental Disabilities) compliance tasks as needed.
Assist in SETWorks organization as needed (data entry, report generation, Funder input, documentation support).

Benefits

Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.

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