Residency Coordinator - (Student Services Professional III) - Undergraduate Admissions and Recruitment

CSU Careers • San Francisco, CA

2d • $6,061 • Onsite

About The Position

Under the general direction of the Associate Director for Admissions, the Residency Coordinator independently leads the University’s residency determination process and oversees the administration of tuition exemption programs, including AB 540, military exemptions, and the Western Undergraduate Exchange (WUE) tuition discount. The incumbent provides in depth guidance to applicants to assist them with residency determinations, student-focused customer service and staff leadership by demonstrating effective listening, availability and timely responses to all inquiries. The Residency Coordinator serves as the campus authority on complex residency and exemption cases, ensures compliance with CSU policy and state law, interprets evolving regulations, and recommends program enhancements. The role includes expert-level advisement to applicants and continuing students, training staff and student assistants, and coordinating with systemwide offices such as the CSU Chancellor’s Office and Office of General Counsel. In collaboration with the leadership team of the Office of Undergraduate Admissions and Recruitment, the incumbent consults on optimizing existing procedures to ensure a smooth experience for incoming students

Requirements

• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• Equivalent to graduation from a four-year college or university in a related field; 3 years of professional student services related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Nice To Haves

• Master’s degree
• Particular knowledge of California and the CSU higher education environment
• Experience with undergraduate admissions and residency policies and processes.
• Experience providing excellent customer service in higher education.
• Must be able to assist and advocate for students and parents, helping them navigate through admission and residency processes.
• Ability to integrate the use of a variety of technological systems used in workload planning and in transmission and retrieval of student information from databases, word processing software, spreadsheets, and messaging applications.
• Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information.
• Ability to adapt to frequent changes/upgrades to procedures involving PeopleSoft Campus Solutions and to help optimize procedures with available software tools.
• Ability to apply specific procedures to retrieve and upload documents to On Base, the optical archive of educational records.
• Ability to respond to complex and/or sensitive student inquiries which may include immigration and financial documentation.
• Incumbent must be able to respond tactfully in challenging customer interactions and to remain focused on the issue at hand.
• Ability to recognize the value of alternate problem-solving techniques and to develop effective solutions using incomplete or ambiguous information
• Proficiency in more than one language.
• Core Competencies – embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written and nonverbal communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion.

Responsibilities

• Advise students regarding residency policies, including how to establish California residency.
• Assess initial residency status for tuition purposes for applicants.
• Review and decide on appeals and changes of residency status for new and continuing students.
• Assist students in the appeal process to the Chancellor’s Office of the California State University.
• Collaborate with the Dream Resource Center and the Office of Financial Aid on AB540students.
• Collaborate with SFSU Veterans Services on military-affiliated exemptions and exceptions.
• Process WUE eligibility, track participation, counsel students, and coordinate reporting with enrollment management.
• Responsible for ensuring accurate reporting of residency data.
• Serve as the campus residency liaison with the CSU Chancellor’s Office.
• Advise prospective applicants regarding application processing and eligibility requirements.
• Communicate with applicant populations in individual and group settings both on and off campus.
• Advise new students on enrollment requirements.
• Advise denied applicants regarding options and alternatives
• Assess and interpret self-reported applicant information and academic records for determination of eligibility for admission.
• Monitor and update Campus Solutions (CS) based student records.
• Verify admitted applicants’ eligibility for enrollment.
• Determine eligibility for waivers of application fees.
• Provide admission services to special populations.
• Participate in campus events including Open House, Admitted Student Day, Orientation, and related activities.
• Plan, document, and administer staff training relating to residency.
• Assist in hiring, training and evaluation of new staff.
• Communicate with the campus community regarding residency policy and updates.
• Researches, analyzes, consults, and advises applicants, students, staff and faculty on complex residency problems.
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Pension
• 401k
• Healthcare Savings Account
• Life Insurance
• Disability Insurance
• Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees