Residency and Sales Counselor

Life Care Services•Woodland Hills, CA

2d•$66,000 - $82,000

About The Position

The Residency and Sales Counselor is responsible for driving occupancy through individual sales performance. This position focuses on lead management, providing personalized tours, and maintaining relationships to support occupancy and sales goals. The role works collaboratively with the sales team to deliver exceptional customer service, achieve budgeted performance, and promote the community's offerings. This new Life Plan/CCRC, The Livelle, is being developed in Woodland Hills within the City of Los Angeles, it is scheduled to open in 2028. Experience Is Everything At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

Requirements

Associate’s degree required, Bachelor’s degree preferred.
At least 2 years of customer service, sales, or administrative experience required, preferably in senior living, healthcare, or hospitality.
Strong communication and interpersonal skills with the ability to build rapport and conduct presentations.
Detail-oriented with excellent organizational and time-management skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn Salesforce software.
Positive, empathetic attitude and a genuine desire to assist seniors and their families.
Flexibility to work occasional evenings, weekends, or holidays as required.
Ability to handle confidential information with professionalism and discretion.

Responsibilities

Respond promptly to inquiries to ensure speed to lead.
Conducts experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience.
Identify when different department heads are needed for tours and ensure schedules are coordinated effectively to meet the prospective resident’s needs.
Clearly articulates fee structures in a manner that reflect the benefits of prospective residents’ choices.
Explains the physical and financial assessment processes to prospects and helps coordinate any necessary interviews.
Follow up with prospective residents and families regularly to address concerns and provide updates.
Maintain accurate records of all interactions in Salesforce.
Utilize LCS ExSell training checklist and apply SalesFIRST Sales Standards in the sales process.
Identify and participate in marketing events, open houses, and special activities to promote the community.
Coordinate and prepare for events, including set-up, guest registration, and providing tours.
Distribute marketing materials and provide information to prospective residents and referral sources.
Provide personalized, compassionate, and professional support to prospective residents and families during the decision-making process.
Collaborate with internal teams to facilitate a smooth move-in experience for new residents.
Address and escalate questions or concerns to the Director, Marketing and Sales as needed.
Prepare reports and track sales metrics as directed by the Director of Marketing & Sales.
Perform other duties and responsibilities as assigned.