Residency Counselor

Life Care Services•Woodland Hills, CA

42d•$66,000 - $82,000

About The Position

The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from initial inquiry to residency by effective representation, negotiation, and promotion of the community to the individual consumer and their influencers. The ideal candidate will have luxury retirement, life plan, and blue-sky experience. This new Life Plan/CCRC, The Livelle, is being developed in Woodland Hills within the City of Los Angeles, It is scheduled to open in 2028. Experience is Everything: At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. What You’ll Do: Meets and exceeds personal sales expectations that are set quarterly Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations to the client based on key information provided. Negotiates obstacles and issues by understanding client needs and collaborating with community management. Effectively responds to new inquiries in a timely manner – meeting LCS’s SalesFirst standards Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames following the SalesFirst Indicators Utilizes LCS Salesforce (CRM) effectively by promptly entering data and using the system to manage the assigned lead base Uses Direct Sales Performance Indicators (DSPI’s) to set goals and independently diagnose areas of strength and needed improvement Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc. Staffs the office to meet business needs which may include evenings, weekends, and holidays Participates in marketing events as directed by the Marketing and Sales Director Understands and articulately represents all documents related to residency, including Residency and Services Agreement, Disclosure Statement, etc. During development of the community works with depositors to maintain their commitment through individual communication and buyer retention activities. Implements LCS’s Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community Promotes the LCS Signature Programs to help sell the community: Extraordinary Impressions, Health & Wellness Navigation, Heart Felt Connections; EverSafe 360° What We’re Looking For: A Bachelor’s Degree or equivalent. 1+ years of sales experience Excellent verbal and written communication skills Strong closing skills Experience in all Microsoft Office Applications Solid presentation skills (small and large group) Why Join Us? Industry Leader. Inclusive & collaborative culture. Top Workplace USA. Top Workplace Iowa. Charity and community involvement. Outstanding advancement opportunities. Ongoing career development. Benefits Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave. Our Commitment LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com Additional Information Travel frequency: 0-10% Estimated Salary: $66,000 - $82,000 base with a commission package The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors. A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED. LCS IS AN EQUAL OPPROTUNITY EMPLOYER.

Requirements

A Bachelor’s Degree or equivalent.
1+ years of sales experience
Excellent verbal and written communication skills
Strong closing skills
Experience in all Microsoft Office Applications
Solid presentation skills (small and large group)

Responsibilities

Meets and exceeds personal sales expectations that are set quarterly
Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect.
Facilitates the process by understanding needs and independently making recommendations to the client based on key information provided.
Negotiates obstacles and issues by understanding client needs and collaborating with community management.
Effectively responds to new inquiries in a timely manner – meeting LCS’s SalesFirst standards
Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames following the SalesFirst Indicators
Utilizes LCS Salesforce (CRM) effectively by promptly entering data and using the system to manage the assigned lead base
Uses Direct Sales Performance Indicators (DSPI’s) to set goals and independently diagnose areas of strength and needed improvement
Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.
Staffs the office to meet business needs which may include evenings, weekends, and holidays
Participates in marketing events as directed by the Marketing and Sales Director
Understands and articulately represents all documents related to residency, including Residency and Services Agreement, Disclosure Statement, etc.
During development of the community works with depositors to maintain their commitment through individual communication and buyer retention activities.
Implements LCS’s Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community
Promotes the LCS Signature Programs to help sell the community: Extraordinary Impressions, Health & Wellness Navigation, Heart Felt Connections; EverSafe 360°