Residences Recreation Manager

Marriott•Dorado, PR

21h

About The Position

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Technical Acumen
Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Recreation/Fitness Center Services - Knowledge of fundamentals related to fitness and recreation on land and in water.
Fitness Equipment - The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment. This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
Public Speaking - The ability to speak clearly and accurately convey information when speaking to large groups of people of all ages. This includes targeting the amount, style, and content of the information to the target audience.
Generating Enthusiasm - The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
Group Activity Planning - The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests. This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
CPR and First Aid - The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns). This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
Payment Process - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
Water Facility Maintenance and Safety - Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).
Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
Basic understanding of Budget and control of P&L and capable of providing accurate information during Financial and Critique meetings

Responsibilities

Managing Property Operations
Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
Ensuring employees are treated fairly and equitably.
Celebrating successes and publicly recognizes the contributions of team members.
Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
Attending owners meetings and provides meaning or context to the rooms operational and financial results.
Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
Focusing on maintaining profit margins without compromising guest or employee satisfaction.
Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Ensuring core elements of the service strategy are in place to produce the desired results.
Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Supporting Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Schedules events, programs, and activities, as well as the work of others.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supports the management of outside vendors including water sports and scuba.
Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Manages group activities including sand painting, bon fires, and team building events.
Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Supports Food and Beverage operation at the club
Supports security protocols and ensures access to the Club is controlled at all the times to authorized users only