Residences General Manager, The Ritz-Carlton Residences Westchester I and II
About The Position
Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions.
Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
- OR
- 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
Nice To Haves
- 8 or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
- Previous Association management experience.
- CMCA Designations are preferred.
Responsibilities
- Managing Property Operations
- Leading Operations Teams
- Managing Relationships with Property Stakeholders
- Managing Profitability
- Managing the Owner Experience
- Managing and Conducting Human Resources Activities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
