Residences Director of Recreation

Marriott Hotels Resorts•Estero, FL

14d

About The Position

JOB SUMMARY Supports all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area. OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Requirements

High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area.
OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsibilities

Supervises and manages employees.
Manages all day-to-day operations.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Schedules events, programs, and activities, as well as the work of others.
Manages outside vendors including water sports and scuba.
Orders and manages necessary supplies.
Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Manages group activities including sand painting, bon fires, and team building events.
Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Serves as a role model to demonstrate appropriate behaviors.
Oversees all Human Resources activities in the Recreation Department.
Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates all training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.