Residence Hall Coordinator

CSU Careers • Sacramento, CA

1d • Onsite

About The Position

Under the lead work direction of the Assistant Director of Training, Housing Conduct & Care (AD) and/or the Assistant Director of Student Success and Recruitment (AD) and under general supervision of the Associate Director of Residence Education (ADRE), the Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the assigned living environment conducive to student development and academic success. The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize campus resources and apply the knowledge, skills, and abilities learned during their university careers. The RHC is responsible for implementing and carrying out the University Housing Services conduct within their assigned community. The RHC will work with the department leads or the ADRE on higher level conduct issues. The RHC serves as the first responder regarding safety, crisis, and emergency situations in the residential community. The RHC oversees the daily building administration, procedures, and operation of their hall. In addition, this position serves in a variety of capacities working on projects, committees, and tasks. The RHC has lead responsibility direction of 1-2 residence halls, including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, and 1-4 graduate students. The RHC is also responsible for advising Hall Council and performing academic advising. This is a 12-month live-in position renewable each year based on performance, departmental need, and available funding. University Housing Services (UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds, expanding as early as Fall 2025, and housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, and approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.

Requirements

• University student services experience (e.g. advising, admissions, community development, conduct, residential education, or student programming).
• Experience working with students from various ethnic and socioeconomic backgrounds.
• Ability to independently prioritize, plan, and organize work in a fast-paced environment.
• Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population.
• Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment.
• Ability to compile, prepare, write, and review reports.
• Ability to prepare and give presentations.
• Proficiency using standard office software packages (e.g. Microsoft Office Suite).
• Familiarity working with school-based record/data systems/software (example: PeopleSoft, StarRez).
• Ability to understand, interpret, and apply moderately complex rules, regulations, and procedures.
• Ability to maintain confidentiality.
• Ability to train and provide lead work direction to others (i.e. student employees/student leaders).
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to live on-campus and participate in an on-call duty rotation.
• Ability to pass a background check.

Nice To Haves

• Master's degree in Higher Education or related field.
• Experience working with students considered to be “at promise”.
• Experience in a college or university housing services program beyond the Resident Advisor level.
• Experience working with theme/learning communities or first year experience programs.
• Experience with programming, crisis management, community development, conduct and/or administration.
• Knowledge of live-in requirements and the challenges that go with living on campus.
• Knowledge of and ability to respond to safety and emergency situations.

Responsibilities

• Development of a positive community atmosphere in the assigned living environment conducive to student development and academic success.
• Assist students in making successful progress toward their degree objectives
• Provide learning experiences which supplement those in the classroom
• Assist and encourage students to utilize campus resources and apply the knowledge, skills, and abilities learned during their university careers.
• Implementing and carrying out the University Housing Services conduct within their assigned community.
• Serves as the first responder regarding safety, crisis, and emergency situations in the residential community.
• Oversees the daily building administration, procedures, and operation of their hall.
• Providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, and 1-4 graduate students.
• Advising Hall Council and performing academic advising.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees