Resettlement Program Officer

Church World Service

2d•Remote

About The Position

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. The Resettlement Program Officer is responsible for the administration of the assigned program such as assisting with the programmatic implementation, along with compliance. This position also has responsibilities related to monitoring, data collection and analysis, program development, training, technical assistance and monitoring report writing. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Domestic travel may be required. This position is anticipated to be funded through September 29, 2026.

Requirements

Bachelor’s degree or equivalent experience in lieu of degree.
Minimum of 5 years' experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred.
Experience with case management for newcomers required.
Strong understanding of case management practices required.
Knowledge/experience with data collection and management required.
Must be able to travel to affiliate sites and be able to provide technical assistance, training, and monitoring.
Excellent project and data management skills.
Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities.
Ability to maintain a high-performance standard with attention to detail.
Experience in general office work, processing information and materials and maintaining records and files
Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams.
Ability to always conduct oneself in a professional and courteous manner to represent the professional and institutional interests of CWS.
Knowledge and experience in working with Microsoft Word, Excel, Power Point, and database software is essential; experience with Microsoft SharePoint and Articulate 360 (or other Learning Management System) preferred.
Strong writing skills a must.
Ability to work in a multi-cultural environment required.
Ability to speak a primary language from a target population preferred but not required (such as Arabic, Dari, Pashto, Ukrainian, Russian, Spanish, Haitian Creole, French, etc.).
Ability to maintain secure and appropriate personal work environment for day-to-day work
Access to strong and reliable internet access
Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
Regular work hours must span core business hours 10AM-4PM Eastern time
Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, site visits and other in-person engagements.
Must use CWS provided equipment such as laptop and cell phone.
The job will require reference checks, standard criminal background checks, and motor vehicle background checks.

Nice To Haves

Master’s degree in social work, nonprofit administration, or similar field or equivalent experience preferred.
Knowledge/experience with monitoring and evaluation techniques preferred.
Knowledge/experience with federal grants (particularly in the resettlement field) preferred.

Responsibilities

Assist with implementation and overall compliance of the program in consultation with supervisor.
Manage documentation issues for the CWS Resettlement network, including the resolution of access to I-94 documents and delays in receipt of Social Security cards and EADs.
Support in the conduction of internal casefile reviews; ensure casefiles are in compliance with program requirements.
Support in the management of program trackers and assist with reporting and data collection for semi-annual and annual reports and for responses to annual federal requests for proposals.
Perform other related duties and projects as requested.
Maintain up-to-date knowledge of U.S. resettlement.
Support the provision of needs-based technical assistance and training; this may be provided through e-learning modules, webinars, in-person training, communities of practice and one-on-one phone calls.
Support in the maintenance of day-to-day contact and technical assistance to affiliates on the administration of the program.
Support the analyzation of funding guidelines to ensure agency compliance; as necessary, assist in the development or revision of CWS policies, standard operating procedures, and training materials to ensure high quality service provision by CWS affiliates.
Utilize established indicators and develop additional indicators, where appropriate, to measure achievement and evaluate outcomes; through regular review of qualitative and quantitative data, identify program trends, promising practices and areas for improvement and make recommendations for program development and enhancement; assist CWS HQ colleagues in assembling outcomes reports for CWS staff knowledge.
Support in the development of tools, resources and training on resettlement to be made available to the CWS network.
Work collaboratively as part of the Resettlement team, consulting with all staff members to plan relevant topics or activities and training when requested and/or when volunteer opportunities to present on the project arise.
As necessary, assist with the planning and preparation related to attendance at CWS conferences and training events; present when requested, develop informative resources and summary content.
Perform other related duties and projects as requested.