Reservations Supervisor

Stonebridge Hospitality Associates • Denver, CO

9d • $22 • Onsite

About The Position

The Reservations Supervisor is responsible for overseeing the performance and day-to-day operations of the Reservations Department, ensuring team members meet established standards and goals. This role also assists with managing guest reservations, implementing hotel selling strategies, and supervising the team in their absence. The role will be split 60/40 between the sales department and the front desk.

Requirements

• Minimum of 2 years of experience in a reservations or front desk role, preferably in a hotel environment.
• Strong leadership and supervisory skills, with the ability to train and mentor team members.
• Proficiency in hotel reservation systems and property management systems.
• Excellent communication skills, both verbal and written, for interacting with guests and internal teams.
• Strong organizational skills with the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of hotel services, room types, rates, and promotions.
• Ability to resolve guest complaints and handle difficult situations with professionalism.
• Proficiency in Microsoft Office applications for managing reports and communication.

Responsibilities

• Supervise the daily operations of the Reservations Department, ensuring all reservations are accurately entered into the system.
• Assist the Reservations Manager in implementing strategies to maximize room occupancy and revenue.
• Train and mentor team members on reservations procedures, selling techniques, and customer service standards.
• Monitor team performance and provide feedback to ensure goals and standards are met.
• Handle guest reservation inquiries, modifications, and cancellations in a timely and professional manner.
• Assist with managing group bookings, ensuring room blocks and rate agreements are properly maintained .
• Ensure all guest requests are met, including special accommodations, room preferences, and amenities.
• Resolve guest complaints and escalate issues to the Reservations Manager when necessary.
• Prepare reports on reservation activities, including daily and weekly occupancy forecasts.
• Collaborate with the front desk, sales, and housekeeping departments to ensure smooth operations .
• Maintain up-to-date knowledge of hotel services, room types, rates, and promotions.
• Support the Reservations Manager in administrative tasks and team leadership duties as
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees