Hotel Reservations - (Hybrid / Remote)

Marine North Berwick

18h•Hybrid

About The Position

We’re searching for a guest experience strategist (Reservations Specialist - Hybrid role) who plays a key role in curating stays across iconic golf destinations in the UK. This is a rare opportunity to support our portfolio of prestigious, golf-inspired hotels—delivering more than bookings by creating tailored, memorable guest experiences across multiple iconic properties. If you’re passionate about premium service and thrive as part of a collaborative team, we’d love to hear from you. This role can be remote / hybrid , but you will need to be commutable to Marine North Berwick for office days. At Marine & Lawn, our people chose the values that guide how we work together and how we serve our guests: Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go above and beyond in pursuit of outstanding service. Accountability – We take ownership and follow through on our promises. Cooperation – We work as one team to achieve great things. Honesty – We act with integrity and transparency at all times. These values are more than words – they shape every reservation, every interaction, and every guest experience.

Requirements

Positive, approachable, and naturally guest-focused.
A team player who enjoys working collaboratively.
Detail-oriented with strong IT skills and high resilience.
Clear in communication and immaculately presented.
Experienced in customer-facing or hotel roles (Opera/HMS knowledge an advantage, but not essential).

Responsibilities

Guided by the Head of Reservations , you’ll be the voice behind iconic golf hotels like Marine North Berwick and Rusacks St Andrews, crafting exceptional stays and supporting high-value guests
Representing Marine & Lawn Hotels & Resorts – a premier collection of luxury, golf-inspired properties – by managing enquiries with professionalism, warmth, and a personalised approach across the full portfolio.
Providing a high-touch service which goes beyond just taking bookings
Handling guest reservations with meticulous attention to detail, ensuring accuracy so our hotel teams can deliver truly exceptional experiences.
Overseeing OTA arrivals, following up on reservation traces, and coordinating group rooming lists with precision.
Maintaining accurate records and systems to support seamless guest journeys and departmental efficiency.
Proactively reaching out to upcoming guests to personalise and enhance their stay, turning reservations into memorable experiences.
Maximising revenue opportunities by confidently upselling rooms, services, and bespoke guest experiences.
Preparing and distributing reports to key stakeholders, contributing to the success and performance of the reservations function.