Reservations Sales Specialist

Omni Hotels & Resorts•Omaha, NE

2d•Remote

About The Position

Omni Customer Care Center Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Part Time Sales Specialist Position - Overview: This position requires the ability to assist and support sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. Schedule: Sat Off, Sunday 230pm-1100pm, Mon Off, Tues Off, Wed 330pm-730pm, Thu 330pm-730pm, Fri 330-730pm

Requirements

Assist and support reservation sales associates with inquires and problem-solving techniques in a professional and personable manner, addressing policies and procedures.
Excellent conflict management skills and mediation skills
Ability to effectively manage multiple projects and priorities with minimal supervision
Excellent interpersonal skills.
Must possess demonstrated excellent communication skills (both oral and written): listens to others.
Ability to work independently with the Omni trilogy in mind.
Good organizational, time management, and analytical skills.

Responsibilities

Assist hotels by answering questions and problem solving
Assist and track work at home associate’s technical issues and problem-solving techniques
Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
Respond effectively to all inquiries
Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice