Reservations Representative- Portsmouth, NH

PlaneSense, Inc. • Portsmouth, NH

11h • Onsite

About The Position

PlaneSense, Inc., which manages and operates a fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a full time highly capable and self-motivated person for the Reservations Representative role, which performs a complete spectrum of aviation-related Customer Service work within its Flight Operations Center (FOC).

The Flight Operations Center (FOC) functions as the operational nerve center for PlaneSense, Inc. and Cobalt, LLC. inside of the highly regulated and rapidly changing aviation industry. The primary directive of the Reservations Representative is to provide world class customer service, advocacy for, communication and coordination with PlaneSense and Cobalt program participants, various departments, and vendors. Accurate and complete execution of assigned duties and responsibilities is required.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and composed under pressure
• Empathy and active listening skills to understand customer needs
• Positive attitude and a willingness to go the extra mile for customers
• Ability to work independently and as part of a team
• Previous experience in customer service or a related field is preferred
• Capable of working assigned shifts that may include early mornings and late nights, weekends, and holidays
• Highschool diploma or equivalent required
• Minimum 1 year in a service industry preferred
• Minimum 1 year in a direct client facing role preferred
• Familiarity with Microsoft Office suite, Windows operating system, internet browsers, and the ability to gain proficiency with complementary additional software
• Qualified candidates must be able to reliably commute to or relocate to Portsmouth, NH.
• Qualified candidates must be available to work any of the schedules.

Nice To Haves

• Aviation and travel experience preferred

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Advocacy on behalf of PlaneSense and Cobalt clients to promote creative problem solving in a dynamic environment
• Coordination and communication with other departments
• Assist clients with incoming requests including: New flight requests Inquiries such as price quoting Changes to existing flight bookings Cancellations of previous flight bookings
• Reach out to clients with relevant information pertaining to their trip such as: Updated information that may impact their trip, such as weather or airport restrictions Confirmation details and aircraft information for their upcoming flights
• Coordinate and execute logistical needs for assigned trips including: Catering Transportation Special care
• Other duties may be assigned by leadership

Benefits

• PlaneSense provides a clean work environment, excellent benefit programs, and competitive compensation.
• PlaneSense offers equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetic information. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees