Reservations/Rapid Response Agent

Crescent Careers • Horseshoe Bay, TX

3d • Onsite

About The Position

As a Reservation Sales & Rapid Response Agent , you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Requirements

• High School Diploma or GED required
• 6–12 months of related experience in a call center or hospitality environment preferred.
• Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Ability to remain calm and effective in high-pressure, fast-paced situations.
• Basic competency in calculating percentages, discounts, and stay totals.
• Must be able to perform all essential duties satisfactorily.
• Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.

Responsibilities

• Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Accurately convey rate and package information to protect resort revenue yields.
• Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
• Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
• Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
• Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Benefits

• Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.
• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth: Scheduled performance reviews and opportunities for merit-based raises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED