Reservations/Rapid Response Agent

Horseshoe Bay Resort • Horseshoe Bay, TX

4d

About The Position

As a Reservation Sales & Rapid Response Agent, you are the primary voice of
Horseshoe Bay Resort. You will handle a high volume of incoming inquiries,
converting them into confirmed reservations for accommodations, dining, and
resort activities. Your goal is to provide a seamless, professional booking
experience that builds excitement for our guests and members while maximizing
resort revenue.

Requirements

• High School Diploma or GED required
• 6–12 months of related experience in a call center or hospitality environment preferred.
• Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Ability to remain calm and effective in high-pressure, fast-paced situations.
• Basic competency in calculating percentages, discounts, and stay totals.

Responsibilities

• Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Accurately convey rate and package information to protect resort revenue yields.
• Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
• Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
• Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
• Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Benefits

• Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• 401(k) with employer match, paid vacation, and paid holidays.
• Scheduled performance reviews and opportunities for merit-based raises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees