Reservations Project Specialist
About The Position
At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today. SUMMARY: This role is responsible for executing reservation‑related operational initiatives that require large‑scale booking updates, reservation audits, and system accuracy. The specialist performs high‑volume reservation adjustments related to operational events such as itinerary changes, sailing cancellations, and policy updates while ensuring data integrity and compliance with company standards.
Requirements
- Associate's degree and a minimum of two years of experience delivering training, onboarding, or instructional programs, or an equivalent combination of education and experience.
Responsibilities
- Execute high‑volume reservation updates associated with operational changes including itinerary adjustments, sailing cancellations, rebookings, and booking consolidations directly within reservation and CRM systems, ensuring accuracy across all impacted booking records.
- Assist with operational projects that impact reservation processes, booking management, and guest experience.
- Maintain detailed records of reservation updates and operational project work to ensure accuracy, traceability, and auditability.
- Review reservations for accuracy related to promotions, pricing, itineraries, and booking processes, correcting discrepancies directly within the system and escalating systemic issues when identified.
- Conduct reviews of all new product builds to ensure accuracy and validate reservation system alignment prior to launch.
- Identify and correct discrepancies related to guest information, pricing, itineraries, and booking documentation.
- Assist in maintaining consistent reservation standards across the Reservations Department.
- Perform complex reservation adjustments requiring detailed system work, including multi‑booking changes, reassignments, and operational corrections.
- Coordinate with internal teams to ensure booking updates are completed accurately and efficiently.
- Provide support for operational tasks that require detailed review and documentation.
- Implement reservation changes resulting from operational initiatives driven by departments including but not limited to Operations, Revenue Management, Marketing, and Sales.
- Communicate updates related to operational projects that impact reservation records.
- Identify recurring reservation issues or operational inefficiencies and provide feedback to leadership to support process improvements.
- Performs other related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
