Reservations Desk Clerk - Evenings and Weekends

The Southern Baptist Theological Seminary•Louisville, KY

About The Position

JOB SUMMARY: The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations, requests, and support the hotel administrative staff. The person in this position will also support the customer service and inquiries of residents in Student Housing. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job qualifications: Above average customer service skills Able to multitask Basic computer skills Above average math skills Effectively and confidently deal with stressful situations Maintain a professional appearance and attitude Abide by the standards and guidelines set forth in the Policy Manual Must have flexibility to work evenings, weekends, and holidays when needed. This is a year-round position. Legacy Hotel Be personable and interact with everyone that walks into the lobby Stand for long periods of time if necessary Respond to emails Communicate with other employees and departments on campus Accurately process guest reservations & check guests in and out of the Hotel Process guest payments Run the night audit (if applicable) Answer telephone calls Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room Maintain a clean and professional work environment Inspect cleanliness and orderliness of hotel rooms Inspect cleanliness and orderliness of missionary housing Take inventory of front desk supplies Student Housing Participate in daily activities of the Student Housing Office including: answering phones responding to walk up questions and requests taking maintenance requests Performs other duties as may be assigned by supervisor. EDUCATION: The person in this position is not required to have any particular educational background. EXPERIENCE: The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience. SUPERVISION: The person in this position will supervise no one. The person in this position will report to the Front Desk Supervisor. WORK ENVIRONMENT: The person in this position will work in an office setting primarily, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs. EQUIPMENT: The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.

Requirements

Above average customer service skills
Able to multitask
Basic computer skills
Above average math skills
Effectively and confidently deal with stressful situations
Maintain a professional appearance and attitude
Abide by the standards and guidelines set forth in the Policy Manual
Must have flexibility to work evenings, weekends, and holidays when needed
Stand for long periods of time if necessary
Lift up to 35 lbs

Nice To Haves

At least one year in the customer service, sales or hospitality industry
Some accounting experience

Responsibilities

Process guest reservations
Process guest requests
Support the hotel administrative staff
Support the customer service and inquiries of residents in Student Housing
Be personable and interact with everyone that walks into the lobby
Respond to emails
Communicate with other employees and departments on campus
Accurately process guest reservations & check guests in and out of the Hotel
Process guest payments
Run the night audit (if applicable)
Answer telephone calls
Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room
Maintain a clean and professional work environment
Inspect cleanliness and orderliness of hotel rooms
Inspect cleanliness and orderliness of missionary housing
Take inventory of front desk supplies
Participate in daily activities of the Student Housing Office including: answering phones responding to walk up questions and requests taking maintenance requests
Performs other duties as may be assigned by supervisor