Reservations Desk Clerk

The Southern Baptist Theological Seminary•Louisville, KY

About The Position

The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations and requests and supporting the hotel administrative staff. The person in this position will also provide customer service support for Southern Student Housing.

Requirements

Above average customer service skills
Ability to multitask
Basic computer skills
Above average math skills
Ability to effectively and confidently deal with stressful situations
Maintain a professional appearance and attitude
Abide by the standards and guidelines set forth in the Policy Manual
Have flexibility to work holidays year-round when needed.
Legacy Hotel
Stand for long periods of time if necessary

Nice To Haves

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience.

Responsibilities

Accurately process guest reservations & check guests in and out of the Hotel
Accurately process guest payments
Run the night audit (if applicable)
Answer telephone calls
Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest’s room
Maintain a clean and professional work environment
Have Legacy vehicles fueled and washed on a regular basis
Inspect cleanliness and orderliness of hotel rooms
Inspect cleanliness and orderliness of missionary housing
Report any hotel and missionary housing maintenance issues
Take inventory of front desk supplies
Participate in daily activities of the Student Housing Office including: answering phones responding to residents’ questions and requests in person taking maintenance requests
Performs other duties as may be assigned by supervisor.
Respond to emails
Communicate with other employees and departments on campus
Be personable and interact with everyone that walks into the lobby