Reservations Coordinator - Reservations Cente

Oxford Suites & Hotels•Chico, CA

About The Position

The Reservations Coordinator is responsible for managing guest reservations with accuracy and efficiency, ensuring a seamless booking experience from start to finish. You will assist guests with inquiries, provide recommendations, and confirm details to maximize occupancy and revenue while upholding Oxford’s service standards. Your role includes coordinating with the front desk, sales, and other departments to ensure accurate room availability, special requests, and smooth arrivals. With strong attention to detail and a commitment to exceptional service, you will play a key role in creating positive first impressions and setting the stage for memorable guest experiences.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout the day;
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Nice To Haves

High School Diploma or GED preferred
Three years guest services/concierge experience preferred
Experience with Microsoft Office products
Hospitality Experience preferred

Responsibilities

Answers all incoming calls with guest inquiries and provides general hotel information to guests.
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Makes, confirms and cancels reservations, usually over telephone, fax or other reservation system.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests
Use yield management polices to maximize revenue and occupancy, including closely with sales department to implement strategies to maximize room revenue
Processes reservations from the sales office, assisting with group arrivals and departures as needed
May assist front desk during high demand times.
Ensures the work area remains organized while maintaining sanitation and cleanliness standards at all times.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans, updating availability as needed
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Prepares letters of confirmation.
Must be aware of room inventory’s, tracking future room availabilities based on reservations
Communicates reservation information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Prepares expected arrival list for front office use.
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other hotel-related duties as assigned