Reservations & Communications Specialist

Four Seasons Hotels and Resorts•Orlando, FL

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Join the only AAA Five Diamond property in Central Florida! The Opportunity: Reservations & Communications Specialist Who We Look For: We are looking for an individual who can provide support to our Reservations and Communications team.

Requirements

Strong communication and computer skills are required
Able to work rotating schedules, including overnight relief
Experience of 1-2 years
A successful candidate will have a flexible schedule, ability to work weekends and holidays.
Must be fluent in English and possess legal work authorization in the United States.

Responsibilities

Manage a large volume of calls throughout shifts
Contact guests to provide pre-arrival assistance and answer questions or concerns during their stay
Suggest and complete room, spa, golf, and dining reservations
Able to describe the resort’s offerings, and benefits