Reservations Clerk AYS FT ONLY $16hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality • Raleigh, NC

38d • $16

About The Position

We are hiring a Reservation Clerk/AYS!

Responsibilities

• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Be able to accurately give directions and information regarding the immediate and metro area.
• Reads log book(s) and memos daily.
• Keeps up-to-date on in-house groups and functions.
• "Posts up" demonstrating a readiness to help.
• Follows security procedures with regard to room keys, masters, etc.
• Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook.
• Assists in pre-registration and blocking of reservations when necessary.
• Have thorough knowledge of hotel credit and check cashing policies and procedures.
• Handles guest check-in and check-outs in a courteous and professional manner.
• Have knowledge of reservations and procedures take same day reservations. Know the cancellation procedures and walk procedures.
• Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).
• Maintains neatness and order in the work area.
• Balances all cashiering transactions consistently.
• Handles multiple tasks during peak times.
• Uses slow periods efficiently, stocking supplies, and cleaning, etc.
• Makes no errors in paperwork, check-in functions are accurate, and registration cards are complete.
• Knows selling strategy at all times.
• Adheres to all credit policies.
• Demonstrates thorough knowledge of emergency procedures.
• Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control.
• Is open to a flexible schedule.
• Is expected to carry out all reasonable requests by management that the associate is capable of performing.
• Offers the hotel guests the best possible service through courteous and proper phone answering procedures.
• Understands various payment options and procedures of Room Service.
• Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.
• Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.
• Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.
• Know culinary terminology.
• Know the Gold Standard Brands.
• Able to use the Room Service Use records.
• Take Room Service Orders as outlined in the New Hire Guide.
• Have full knowledge of the Room Service POS system and its functions.
• Able to operate and explain TDD operation for guests; always has equipment ready to receive TTY calls.
• Prepare wake-up call sheets; records the guests name and room number under the requested time; repeats information to the guest to ensure proper handling of wake-up.
• Sets wake-up clock or input as requests come in.
• Notes charges on incoming calls not received by the call accounting system; post in PMS.
• Handles mail and messages per outlined procedures.
• Attends all scheduled department meetings.
• Must attend Service Excellence class and obtain an 80% or higher in observations.

Benefits

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees