Reservations Area Manager
About The Position
Located in Gretna, Nebraska, Vala’s is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala’s property spans 400+ acres, including over 50 attractions, such as pick-your-own pumpkins, apples, and flowers, and over 25 food locations. The Reservations Area Manager is a professional position responsible for overseeing the reservations and admission team. Reporting to the Director of Sales & Revenue, the Reservations Area Manager will take an active role in scheduling, troubleshooting ticketing issues, and providing customer service to enhance the guest experience. This is a part to full time position, with hours needed starting May through December. Some nights and weekends will be required during the late summer and fall season.
Requirements
- High school diploma or equivalent.
- Experience leading a team.
- Maintain clear verbal and written communication.
- Strong organizational skills and attention to detail.
- Ability to use various forms of technology (laptop, tablet, cellphone).
- Basic computer skills, along with ability to learn new computer systems utilized on the farm.
- Strong problem solving skills, with the ability to make quick decisions in high-pressure situations.
Responsibilities
- Oversee all online admissions bookings and reservations, ensuring availability and accuracy
- Serve as a point of escalation for admissions and reservations team, ensuring customer service is the focus for each guest interaction
- Ensure phones are being answered in a timely manner, and assisting with the phone queue, as needed
- Troubleshoot any issues that arise with scanning and ticketing platforms
- Oversee the various ticketing categories, including donations and military ticketing
- Lead and support Admissions team leads, providing coaching and direction
- Prepare, monitor, and update scheduling for admissions and reservation staff
- Prepare guest entry areas pre-season, including equipment and signage
- Assist in developing and leading pre-season training sessions for seasonal team leads and staff
- Contribute to post-season evaluations and process improvements
Benefits
- PTO after 90 days
- Paid sick time
- Year-end bonus
- Amusement Perk
- Simple IRA eligible after 1 year
- Phone reimbursement
- Staff apparel allowance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
