Reservations and Communication Agent - One Dalton Street, Boston

Four Seasons Hotels and Resorts•Boston, MA

8d•$33•Onsite

About The Position

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Reservations and Communication Agent!

Requirements

Requires reading, writing and oral proficiency in the English language.
Excellent interpersonal and communication skills, both in person and by telephone.
Excellent and unwavering customer service.
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
2-3 years’ experience in a similar role.
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred.

Responsibilities

This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown.
Capture sales from in-coming reservations calls and coordinate details of each reservation.
Complete internal reservation forms.
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Ability to work, weekend, nights and holidays.

Benefits

Hourly Rate: $32.83
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!