Reservations Agent

Four Seasons Hotels and Resorts

3d•$29

About The Position

The Four Seasons, Washington D.C. is currently looking for a Detailed and Engaging Reservation Agent to join their DC Team. The Reservations Agent will be responsible for answering and directing phone calls, pages, radio requests, and faxes courteously and professionally, while also assisting with selling the hotel and coordinating reservation details. This role serves as a key point of contact for guests by providing information, accurately assessing needs, and responding to a wide variety of requests. By adding personal recommendations and thoughtful touches, the agent ensures each interaction is seamless and tailored to achieve maximum guest satisfaction—all while maintaining compliance with Four Seasons’ policies and standards.

Requirements

Comfortable safeguarding confidential information.
Preferred experience in a luxury hotel in Front Office, Concierge or Reservations.
Ability to remain calm during challenging situations.
Ability to work well and maintain organization in a fast paced environment
Strong problem solving skills, ability to handle difficult situations and guests.
Strong guest service experience.
Strong computer skills.
Reading, writing and oral proficiency in the English language.
Strong communication and interpersonal skills that is friendly and helpful in disposition.
Proficient in English (speaking, reading, writing).
Excellent interpersonal, verbal, and written communication skills.
Proficient with Microsoft Office Suite or related software.
Must be flexible with their schedule – Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed.