Reservations Agent - Portofino

Premier Island Management Group•Pensacola Beach, FL

1d•$14

About The Position

To assist guests, owners, and other staff efficiently, courteously, and professionally in the reservations functions while maintaining the standards of Premier Island Management Group.

Requirements

Hospitality degree or equivalent, resort or customer service experience.
Any previous property management system experience is beneficial.
Ability to speak to customers simultaneously while typing in the property management system. Ability to have a conversation while looking for rental information.
Typing skills.
Basic computer and technical skills are needed for multiple reservation operating systems.
Proper phone etiquette principals.
Ability to assist supervisor with reports and daily activity while maintaining phone status and performing daily agent tasks.

Responsibilities

Answer incoming calls and assist callers with resort information
Be knowledgeable about all vacation rentals managed by Premier Island Management Group, to include, but not limited to: Portofino Island, Beach Club, Emerald Isle, Pensacola, and Navarre Beach Homes
Quote rates for vacation rentals and make reservations for callers accurately.
Email guest confirmation letters and correspondence in a professional manner.
Accurately encode all calls as to type and outcome, and create leads on all incoming reservation calls.
Complete Inquiries and Emails through the TRACK reservations call center program
Communicate with online customers via our CHAT feature
Communicate with guests and manage tasks in AKIA.
Follow up on leads that were generated the prior business day by agents in the reservations department.
Check emails daily for resort and department updates.
Reserve daily reports, daily checklist, and complete daily duties.
Return all voicemail in a timely manner.
Return all missed calls in a timely manner.
Coordinate same-day arrivals with the front desk and housekeeping.
Participate in the Airbnb and VRBO reservations initiative.
Assist the manager with reporting and other necessary projects.
Assist front desk operations