Reservations Agent

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

1d • $24

About The Position

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. Summary Provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests. Front Desk responsibilities may be assigned. The selling of guests’ rooms is vital to the financial success of the company. By following the Navis requirements and providing 4 Diamond Service will help create timeless, memorable experiences for our members and guests. La Jolla Beach & Tennis Club is a fifth-generation, family-owned and operated company dedicated to the operation of a 21-acre beachside resort. The resort encompasses three properties, including the exclusive 90-room La Jolla Beach & Tennis Club, the 128-room La Jolla Shores Hotel and the award-winning Marine Room restaurant. Resort amenities include 13 championship tennis courts, 5 pickleball courts, a nine-hole Par-3 golf course, two swimming pools, three oceanfront restaurants and cocktail lounges, and one of Southern California’s only private beaches

Requirements

• Bachelor's degree (B.A.) from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous room sales/front desk experience at a hotel required.
• Excellent phone etiquette and customer service skills required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information in English and respond to questions from managers, clients, customers, members, guests, other employees, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
• The employee frequently is required to reach with hands and arms.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be available to work mornings, days and weekends.
• Employees in this position interact constantly with members, guests, and potential customers via telephone or in person.
• Employees in this position also interact frequently with the Front Desk, PBX, Housekeeping, and Engineering Departments.
• This position requires the ability to communicate and interact politely and effectively with these and other designated internal and external customers.
• This position is frequently cross trained at the Front Desk.

Nice To Haves

• Experience with online travel agent distribution preferred.
• OPERA experience a plus

Responsibilities

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
• Handles and processes reservation calls and inquiries.
• Follows the Navis 7 non-negotiables while processing reservations at rates to achieve the greatest yield.
• Meets or exceeds goals set forth including, but not limited to; call conversion ratio, reservation shops, call accuracy, abandoned calls etc.
• Records and prepares proper correspondence that reflect the style and brand of the property, regarding confirmations, deposit requests, cancellations, deposit refunds and emails.
• Assists the Front Desk and PBX operators during staffing shortages, periods of high volume or as needed.
• May be requested to perform the duties/shifts at the front desk.
• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual and group reservations.
• Updates reservation system when reservations have been booked or canceled.
• Communicates changes in reservations activity to the front desk and housekeeping departments when appropriate.
• Able to multi-task.
• Be well versed with and adhere to company policies and events.
• Makes sure the guest feels well served.
• Treat all guests and employees with respect, dignity and courtesy.
• Other duties may be assigned.

Benefits

• Free daily meal and salad bar
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
• career growth opportunities
• 401K matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level