Reservations Agent
About The Position
At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values: Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.
Requirements
- Flexibility: This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! This position can be remote or we offer a hybrid in-office and work from home environment in Eagle County.
- Experience: Previous experience passionately providing service to others. Excellent phone skills needed.
- People Person: The best part of serving others is creating experiences for them that go beyond the expected.
- Great communicator: Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. English fluency is required.
- A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Responsibilities
- Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
- Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit.
- Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
- Experience working with [what systems?] highly recommended.
- Act as the initial guide for the guest and their experience.
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
- Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency
Benefits
- Health insurance – two plans available including a Health Savings Account eligible plan.
- Dental, vision, life and disability insurance.
- Retirement savings plan with a company match.
- Employee Assistance Program.
- Room discounts for all team members, as well as for their friends and family immediately upon hire.
- Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
- Paid time off and paid sick leave.
- Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
