Reservations Agent

Four Seasons Hotels and Resorts•Westlake Village, CA

4d•$23

About The Position

Four Seasons Hotel Westlake Village is seeking a Reservations Agent to promote the resort and provide detailed information to prospective guests. This role will capture sales from incoming calls and secure reservations, ensuring each guest receives personalized attention. The ideal candidate will coordinate all reservation details to ensure guest satisfaction and create a seamless booking experience from start to finish.

Requirements

Excellent reading, writing and oral proficiency in the English language.
The ability to have strong communication skills among co-workers and guests.
The ability to multi-task on several assignments at once.
The ability to anticipate guests needs and go above and beyond when needed.
The ability to operate computer equipment and other systems associated with the position.
High school degree or equivalent experience.
One to two years previous experience as a receptionist or in a related position.

Responsibilities

Capture sales from in-coming reservations calls and coordinate details of each reservation.
Complete internal reservation forms and reports which includes ensuring the cleanliness of all bookings that come from different channels within the Four Seasons.
All reservations calls will follow Four Seasons Standards.
Answer General Reservations e-mail and Four Seasons Messenger feature, retrieve and distribute mail and process guest requests.
Process WRO, and Internal reservations.
Ensure that all booking requirements are met for each booking.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.