Reservations Agent

Skytop Lodge Corporation • Skytop, PA

62d • $15

About The Position

JOB SUMMARY: The Reservation Agents primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused processes and the ability to merge into a dynamic work environment. MORE ABOUT US: We are a department who likes to have fun while we work. We strive on an upbeat, fun, and high moral environment.

Requirements

• Good manners
• Professional speaking voice
• Legible handwriting
• Great customer service skills
• Good typing skills
• Computer literate
• Know how to use a computer
• Must be able to work evenings (2pm-10pm) and weekends (no later than 7pm closing). Holidays are required.

Responsibilities

• Assist guest by booking future reservations.
• Answer telephone calls and emails in a prescribed and professional manner.
• Promptly follow up with guest inquiry leads for second chance bookings.
• Process reservations through telephone, mail, fax or any other medium.
• Provide accurate information to the guest.
• Appearance should be sophisticated and friendly.
• Possess a positive and upbeat attitude at all times.
• Exceptional verbal and written communication skills.
• Deliver the highest standard of service to all customers.
• Strong ability to multi-task and pay close attention to detail.
• Keeping a neat and orderly work space.

Benefits

• 401K
• Competitive Wages
• Complementary Meals
• Credit Union Membership
• Health and Life Insurance
• Paid Time Off
• Room and Board (based on availability)
• Training Opportunities
• Use of Sports Facilities
• ... and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 101-250 employees