Reservations Agent

MISSION POINT RESORT • Mackinac Island, MI

4d • Remote

About The Position

At Mission Point Resort, every great guest experience begins with a great first impression. As Mackinac Island’s only full-service, casually elegant resort, our Reservations Team plays a vital role in turning inquiries into unforgettable stays. We are currently seeking friendly, professional Resort Reservations Agents who excel in customer service, thrive in a fast-paced environment, and take pride in creating positive guest interactions. About the Role As a Resort Reservations Agent, you’ll be the first point of contact for guests booking their stay. You’ll assist guests by phone, email, and online inquiries while accurately managing reservations and providing knowledgeable information about lodging, amenities, and island activities. You’ll work in a diverse, multicultural environment where clear communication, attention to detail, and hospitality-forward service are essential. Professionals who succeed in this role are positive, organized, and dedicated to creating exceptional guest experiences.

Requirements

• 1+ year in reservations, front desk, call center, or customer service preferred
• High school diploma or equivalent
• Experience with reservation systems and basic computer proficiency
• Excellent verbal and written communication skills
• Friendly, dependable, solution-oriented, and detail-focused
• Ability to upsell room types, packages, and amenities when appropriate
• Ability to work effectively in a multicultural team environment with professionalism and respect

Benefits

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions and participation in accordance with SECURE Act 2.0 provisions
• Employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees