Reservations Agent (South Lake Tahoe, CA, US)
About The Position
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: Resort Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations
Requirements
- Strong communication, both verbal and written
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Able to work on the phone and computer for long periods of time
- Prior knowledge of computer basics
- Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required
Nice To Haves
- High school diploma or GED
- Point of sales experience
- Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts
- A second language is a plus
- Love of skiing or snowboarding
Responsibilities
- Be able to provide detailed information for all Ski & Ride School products with 100% accuracy
- Efficiently and accurately process ski & ride school reservations, changes and cancellations
- Make suitable product recommendations to meet guest needs and business objectives
- Handle high volumes of customer interaction while delivering exceptional service
- Communicate clearly and concisely with guests to set appropriate lesson expectations
- Assist with processing lessons and lesson check-in at Heavenly's base locations
- Perform other duties as required
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
